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By Musa Ndlangamandla - SWAZI OBSERVER-19-Sep-2009

FACT: His Majesty King Mswati III always looks forward to September of each year as it affords him the opportunity to enjoy the exceptional beauty, service and care of Nhlangano Casino Royale.

This year, he threw down the gauntlet to management saying he was impressed by what he found last year, was equally bowled over by new developments this year and he wanted much more growth in 2010.

“I am always impressed by the improvements I find each time I visit this wonderful resort. This year it is much different from what we found last year and I am sure when I come back there will be more new things. I wish to congratulate Nhlangano Casino Royale for its commitment to excellence and for its contribution to the country’s tourism industry,” he said. Every year, His Majesty and Royalty take a pilgrimage to the South to spend sometime with the people of ‘Yith’Abantu I’s’god’esnamandla’. It is around this time that the area is buzzing with activity as it holds its ever growing Umhlanga Reed Dance Ceremony.

Thousands upon thousands of maidens descend on Mbangweni Royal Residence to pay homage to the King and to celebrate their purity. The King also uses September to visit projects in the area and look out for development, whilst at the same time meeting emabandla. However, the highlight is the Annual Business Dinner hosted by the Shiselweni Business Community. The home of this annual event is Nhlangano Casino Royale and over the years it has attracted so many people that a special marquee had to be erected to accommodate this ‘whos who’ gathering. This year’s event, which proved a running success was sponsored by the Essa family which own the Build It conglomerate that stretches from the country to across the borders.

Director of Nhlangano Casino Royale Kobus van der Bergh said as a company they took the King’s challenge very seriously. “We were honoured to be recognised by Royalty and this can only spur us on to produce the best that we can in so far as service, convenience and innovation is concerned. “ I know that the King will be looking for further improvements when he visits us next time and I can assure him and the nation that we shall not disappoint him,” he said.

Van der Bergh outlined an ambitious plan to uplift the standards at Nhlangano Casino Royale so that the resort becomes the best one-stop tourist place in Swaziland and the region. He listed the secret of success to revolve around unmatched customer care, going the extra mile and zero-compromise on quality.

“At Nhlangano Casino Royale the customer is King. We are grateful that we were showered with accolades by a true King in His Majesty. This goes side by side with our ambition to treat every customer like a king. We will go to all lengths to ensure only the best for our clientele,” he said. Mark Doyle from South Africa who was found at the hotel said he always loved to visit the place and described its tranquility and care.

“These people always win my heart because of their commitment to excellence. The food is fresh, the rooms very clean and the service is always with a smile. I am sure to return again and again,” he said. This year’s dinner was attended by close to 400 people and the service was flawless from the high table to the one next to the door. The waiters and waitresses handled themselves professionally ensuring that everyone enjoyed themselves and got their heart’s desire.

The entertainment was good and the folksong ‘Thoko Ujolanobani’ made famous by Joe Mafela proved a favourite even eliciting a comment from His majesty about the way he say people moving to the beat. A very light hearted affair that was thoroughly enjoyable indeed

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